Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://thesilverkart.com

1. PERSONAL INFORMATION WE COLLECT

When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and cookies installed on your device.

Additionally, as you browse the Site, we collect information about:

  • Individual web pages or products you view
  • Websites or search terms that referred you
  • Your interaction with the Site

This is referred to as “Device Information.”

Technologies We Use:

  • Cookies – Data files stored on your device with unique identifiers
  • Log Files – Track activity such as IP address, browser type, ISP, timestamps
  • Web Beacons / Pixels / Tags – Help analyze browsing behavior and engagement

Order Information

When you make or attempt to make a purchase, we collect:

  • Full Name
  • Billing & Shipping Address
  • Payment Information (processed securely via Razorpay – we do NOT store card details)
  • Email Address
  • Phone Number

This is referred to as “Order Information.”

2. HOW WE USE YOUR INFORMATION

By using our Site, you agree to the use of your data as outlined below.

We use Order Information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Send order confirmations and invoices
  • Communicate with you (Email, SMS, WhatsApp)
  • Detect and prevent fraudulent transactions
  • Provide product updates, offers, and promotions

We use Device Information to:

  • Improve website performance and user experience
  • Analyze customer behavior and trends
  • Monitor marketing campaign effectiveness
  • Enhance security and fraud detection

3. SHARING YOUR PERSONAL INFORMATION

We share your information only with trusted third parties necessary to operate our business:

  • Shopify – to power our online store
  • Razorpay – for secure payment processing
  • Shiprocket – for order shipping and logistics
  • Google Analytics – to understand customer behavior
  • Meta (Facebook Pixel) & Google Ads – for advertising and remarketing

We may also disclose your data if required:

  • To comply with legal obligations
  • To respond to lawful requests (court orders, government authorities)
  • To protect our rights and prevent fraud

4. BEHAVIOURAL ADVERTISING

We use your data to show relevant ads and marketing communications across platforms.

You can opt-out of targeted advertising via:

  • Facebook Ads Settings
  • Google Ads Settings

You may also visit industry opt-out portals for broader control over advertising preferences.

5. DATA RETENTION

We retain your Order Information for our records unless you request deletion.

We store data securely and only for as long as necessary for:

  • Legal compliance
  • Business operations
  • Customer support

6. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data

To exercise these rights, contact us using the details below.

7. INTERNATIONAL USERS

As we serve customers globally, your information may be processed and stored outside your country, including India and other jurisdictions where our service providers operate.

8. DO NOT TRACK

Please note that our Site does not currently alter its data collection practices when it receives a “Do Not Track” signal from your browser.

9. THIRD-PARTY LINKS

Our website may contain links to third-party policies:

We are not responsible for the privacy practices of external websites.

10. POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

11. CONTACT US

For more information or to make a request regarding your data, please contact us:

THE SILVERKART
Rajs Villa (Ground Floor)
Door No. 116/3, Mecrigar Street
RS Puram, Coimbatore – 641002
Tamil Nadu, India

📧 Email: thesilverkartofficial@gmail.com
📞 Phone: +91 7550027002