Terms of service

This website is operated by THE SILVERKART (“we”, “us”, “our”).

By visiting or purchasing from https://thesilverkart.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein.

These Terms apply to all users, including browsers, customers, vendors, and contributors.

If you do not agree to these Terms, please do not use our website.

Our store is hosted on Shopify, which provides the e-commerce platform to sell our jewellery products and services.

SECTION 1 – ONLINE STORE TERMS

By using this Site, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You will not use our products for illegal or unauthorized purposes
  • You will not violate any applicable laws

Any breach of these Terms may result in termination of services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to:

  • Refuse service to anyone at any time
  • Modify or discontinue services without notice

You agree not to:

  • Copy, reproduce, or exploit any part of the website without permission
  • Use the website for harmful or unlawful activities

All payment data is securely processed through trusted payment gateways.

SECTION 3 – PRODUCT INFORMATION & PRICING

  • We deal in Gold Jewellery, Silver Jewellery, and Gemstone Jewellery
  • Prices are subject to change without prior notice
  • We strive for accurate product display, but cannot guarantee exact color accuracy due to screen differences

We reserve the right to:

  • Limit product quantities
  • Discontinue products anytime

SECTION 4 – ORDER ACCEPTANCE & BILLING

We may:

  • Refuse or cancel any order
  • Limit quantities per customer

You agree to provide:

  • Accurate billing and contact information
  • Updated details for smooth transaction processing

In case of order cancellation, we will notify via email/phone.

SECTION 5 – PAYMENTS

We accept:

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

All payments are securely processed via Razorpay.
We do not store your card details.

SECTION 6 – SHIPPING & DELIVERY

  • Shipping is handled through Shiprocket
  • We deliver across India and International locations
  • Estimated delivery timelines will be shared at checkout

Tracking details will be sent via:

  • Email
  • SMS
  • WhatsApp

SECTION 7 – RETURNS, REFUNDS & EXCHANGES

👉 Return & Refund Policy

General conditions:

  • Products must be unused and in original condition
  • Refunds are processed after inspection
  • Shipping charges (if any) may not be refundable

We reserve the right to:

  • Reject returns if conditions are not met
  • Deduct value for damaged or missing items

SECTION 8 – THIRD-PARTY SERVICES

We use trusted third-party services such as:

  • Shopify (store platform)
  • Razorpay (payments)
  • Shiprocket (shipping)
  • Google Analytics, Meta Ads, Google Ads (marketing)

We are not responsible for third-party policies or actions.

SECTION 9 – USER CONTENT & FEEDBACK

If you submit reviews, feedback, or suggestions:

  • We may use them without restriction
  • We are not obligated to compensate you

You agree not to post:

  • Illegal, abusive, or harmful content
  • Misleading or false information

SECTION 10 – PERSONAL INFORMATION

Your personal data is governed by our Privacy Policy:
👉 Privacy Policy

SECTION 11 – ERRORS & INACCURACIES

We reserve the right to:

  • Correct errors in pricing or product details
  • Cancel orders if incorrect information is displayed

SECTION 12 – PROHIBITED USES

You are prohibited from:

  • Using the site for illegal activities
  • Uploading viruses or malicious code
  • Attempting to hack or disrupt the website
  • Collecting other users’ data

Violation may result in account termination.

SECTION 13 – DISCLAIMER OF WARRANTIES

We do not guarantee:

  • Uninterrupted or error-free service
  • Complete accuracy of information

All products and services are provided “as is” and “as available.”

SECTION 14 – LIMITATION OF LIABILITY

THE SILVERKART shall not be liable for:

  • Any indirect or incidental damages
  • Loss of profits, data, or revenue

Our liability is limited to the maximum extent permitted by law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless THE SILVERKART from any claims arising due to:

  • Your violation of these Terms
  • Your misuse of the website

SECTION 16 – TERMINATION

We may terminate your access if:

  • You violate any Terms
  • Suspicious or fraudulent activity is detected

SECTION 17 – GOVERNING LAW

These Terms shall be governed by the laws of India.

Jurisdiction:
Courts of Coimbatore, Tamil Nadu

SECTION 18 – CHANGES TO TERMS

We may update these Terms at any time.
Continued use of the website means you accept the updated Terms.

SECTION 19 – CONTACT INFORMATION

THE SILVERKART
Rajs Villa (Ground Floor)
Door No. 116/3, Mecrigar Street
RS Puram, Coimbatore – 641002
Tamil Nadu, India

📧 Email: thesilverkartofficial@gmail.com
📞 Phone: +91 7550027002