Shipping policy

Processing Time

  • Orders are typically processed and shipped within 24–48 hours
  • Orders placed on weekends or public holidays will be processed on the next working day

⚠️ Note:

  • Customized / made-to-order / Gold jewellery may take longer processing time
  • If your order includes multiple items, it may be shipped separately

Shipping Charges

  • Free shipping across India on all prepaid orders
  • A nominal charge may apply on Cash on Delivery (COD) orders (if applicable)

Delivery Time

  • Estimated delivery: 3–7 business days across India
  • Delivery timelines may vary based on location and courier availability

Order Tracking

Once your order is shipped, you will receive tracking details via:

  • WhatsApp
  • Email
  • SMS

🌍 INTERNATIONAL SHIPPING

Processing & Handling Time

  • International orders are usually processed within 5–10 business days
  • Customized, gemstone, or gold jewellery orders may take longer

In case of delays, our team will inform you proactively.

Shipping Charges

  • International shipping is charged at a flat rate of ₹1,199
  • Charges may vary depending on destination (if applicable)

Delivery Timeline

  • Estimated delivery: 7–15 business days depending on country and customs clearance

Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or local charges
  • These charges are to be borne by the customer

Payment Methods (International)

We accept:

  • Credit / Debit Cards
  • UPI
  • Net Banking
  • Wallets

Order Cancellation (International)

  • International orders cannot be cancelled once shipped
  • Cancellation requests before dispatch may be considered at our discretion

Returns (International)

👉 Return & Refund Policy: thesilverkart.com/policies/refund-policy

  • Returns are accepted within 7 days of delivery
  • Products must be:
    • Unused
    • In original packaging
    • With invoice

Refunds will be processed after quality check.

⚠️ IMPORTANT SHIPPING NOTES

  • Orders with multiple product types (e.g., silver + gold / customized items) may be delivered in separate shipments
  • Delivery timelines may be affected due to:
    • Weather conditions
    • Logistics issues
    • Government restrictions
  • We are not liable for delays caused by courier partners but will assist in resolution

📞 CONTACT US

For any shipping-related queries, reach out to:

THE SILVERKART
Rajs Villa (Ground Floor)
Door No. 116/3, Mecrigar Street
RS Puram, Coimbatore – 641002
Tamil Nadu, India

📧 Email: thesilverkartofficial@gmail.com
📞 Phone: +91 7550027002